Customer Testimonials
I have to say Jay lettreri was a great service adviser he took care of my problem and our vehicle was returned in a very reasonable time.
Excellent dealership and sales team! Sales Consultant William West is the best. Attentive and responsive
Vivian is awesome, always professional, courteous and helpful. 6 stars!!!! Knows her stuff and how to get it done, makes it seem effortless.
The service was performed on time. My advisor was exceptional and caring . I am satisfied with visit.
Service dept was great , very easy quick process dwayne helped us to drop off car and get loaner , Vivian helped me to pick up car both extremely nice & professional
Service staff are very polite and helpful. I glad I choose this location for buy and service . Thanks
They were all wonderful we have purchased a couple of cars there & was always happy
Great purchasing experience! Everyone we worked with was professional and knowledgeable. I would purchase here again.
Just got my Sprinter van, they was very responsive on all my questions, specially Mr. Joe Bonavise that help me to close this deal, excellent customer service, I will recommend him and these dealer highly.
I just switched from another dealer and I am very happy with this one. Wished I switched long ago. This dealership did not nickel and dime me or try to scam me. Will definitely be back and will highly recommend.
Purchased my car here last year and had a wonderful experience, I also have been servicing with them and it’s even better
Very professional, everyone is nice help me till the end of my transaction and I really feel at home and definitely recommend to my friend
It was good and faster than I thought, also the personal were very polite and helpful.
In the 18 years we have had our Sprinter camper van, we have never had better service than at Mercedes-Benz of Massapequa. From the woman who scheduled the service on the phone, to the fellow who greeted us at the garage, to the consultant who did the repair order, we have never experienced such courtesy and efficiency. Clearly, the staff enjoys what they do, and it shows! We live in Manhattan, but from now on we will be getting the van serviced and repaired by the exceptional people at MBM.
Went there for my air bag recall. They were very accommodating when I arrived. John Mcquire was very professional and handled everything. They gave me a loaner and checked everything on my car. Gave it back asap with no problems. I will definitely go back again.
Great service , I took my sprinter here after having a horrible service in Rockville Centre ( Hempstead ) and Jay did a big diferent, I will bring my others cars here, great work!!!
Was in for my annual NYS inspection on my Mercedes Benz Found it east to make my appointment with Alexandria and then see my service advisor John Maguire when I arrived He was ready for me and did everything he could to make this visit as quick as possible and easy for me. I did wait for my vehicle, which was done quick, and he informed me it was ready and being washed for me. This is my 2nd Mercedes Benz I had here for service and always been treated with respect and professional service from everyone there, I did ...
Joe was very helpful in helping us find the right vehicle for our needs. Would return again.
My experience was excellent. Mark Kimmel and everyone was great. I am enjoying my New Vehicle that I purchased. Thank You for all of the assistance that was given.
I’ve taken my Sprinter to Mercedes of Massapequa for annual inspections and “B” services since 2016. Jay Lettieri has been a pleasure to work worth. The work is done on time and within budget. I highly recommend Jay and his team!
MARK KIMMEL & DAVID OLSHEVER MADE OUR BUYING OF A MERCEDES A PLEASUREABLE & ENJOYABLE EXPERIENCE THEY WENT ABOVE & BEYOND THANK YOU ANITA & LENNY
Experience was great and service advisor very competent explaining all suggested repairs without exerting and pressure, Everything good
Second car buying from Michael Makes it easy to buy a car. Best experience buying a vehicle from their establishment
Peter, now in a management role, had sold Diane & I many MBs ! From GLCs to S classes, Peter arranged many test drives and we bought many vehicles from Peter & Massapequa because of the great relationship, honesty, price, and Service team. Peter many months back, was able to sit down with us and configure an EQS before an official release document set was available, and we did so and placed an order as we trust Peter & Massapequa, and his suggestions of options/packages knowing our history got us exactly what we wanted. Never a "hard sell", ...
We worked with Dolores for the first time with our recent EQS purchase. My wife and I are no strangers to dealerships, from VW to MBs, and the process of finance while putting the deal together. Dolores is a stand-out, delightful, professional and made quick work of the paperwork! I know why she manages finance! Thanks again Dolores, Frank & Diane Dix Hills
I had the pleasure of working with George on my acquisition of an EQS. He was extremely professional, knew the product and process, as it took substantial time due to chip shortages and alike, with the impacts of COVID. While the entire industry was upside-down from, somehow George bird-dogged the car from build to what ship it was on, and I guess we got lucky! My wife and Daughter luv'd him, a true professional, as such he has our cars going forward 🙂 Despite all the bumps in the road, shipping delays due to supply and Covid issues, it was ...
Dwayne is amazing!! I always feel like I’m being helped by a family friend.
Excellent service. John was very friendly and professional. The best experience so far since I bought the car.
I AM WITH LONG ISLAND SLED HOCKEY, JAY AND HIS TEAM ALWAYS PROVIDE FIRST CLASS SERVICE TO KEEP OUR SPRINTER DEPENDABLE AND SAFE FOR OUR MANY ROAD TRIPS AND EVENTS. I WOULD NOT GO ANYWHERE ELSE FOR SERVICE. THAMKS, FRANK MARTIN, PRESIDENT.
Great service, very friendly. Will be going back for all my service needs. No complaints at all
These guys are a great team of professionals. They work together to give the customer what can be a difficult experience, a relaxed one.
Dwayne McCrae is an excellent Service Advisor. Patient pleasant and courteous. Highly recommended will be visiting this dealership again to service my car. Much much better customer service than the Benz of Rockville Center
Dewayne is the best advisor I have ever used. Car was immaculate when returned would not use anyone else
Nelson was amazing. He found a car for me when there are no cars. He said it was on the truck and then the next day he had it for me. Nelson Rocks
The staff was very courteous upon entering the building. My sale representative was very professional and pleasant.
Michail was an awesome person to work with. He found the exact car with the spec we wanted in our budget. If you ever come here make sure to head to him he is amazing!
Great. Such a nice woman. Her and Nelson make a great pair. Competent and thorough!!!
Highly recommend this dealership and especially sales representative name Vish.Very professional!!!Very helpful and knows how to treat his client.
I would definitely recommend MB of Massapequa. I always have a positive experience here. Make sure you see Vivian in service, truly one of the best in the business!
Amazing! World class! I have been to several MB dealerships from Manhattan to Southampton. They surpassed all expectation. Available, accommodating, generous with lease add ons... There are no cars available and they found me a S-580 2022!! Beautiful, love it! Highly recommend.
ONE OF THE BEST ESTABLISHMENTS I HAVE EVER DONE BUSINESS WITH. I WOULD BE GLAD TO REFER THEM TO ANYONE I KNOW.
Nelson's a professional. Very personable and knowledgeable about Mercedes products. I will definitely recommend him to my colleagues and friends.
Julia was great. Explained what work was going to be done, and the cost. She was clear on how long the service would take. Very professional.
The real barometer of a dealership is not in selling you a car but the after care and service. Excellent, swift, comfortable. Julia my service associate made me feel like their most important client. I am just wish for a recall so I can visit again!
From the moment I called ( after car was jump started by roadside service, which was excellent… thank you Fitz) I had immediate resolution to replacing the battery… within 1 1/2 hours! Excellent service with a smile ! A real “10” overall rating!!!!
I was assisted by Doreen and John M, who both worked with me perfectly to have my car service completed thoroughly and properly. They were professional, empathetic and most of all executed every promise that they made to me in regards to the quality of service my vehicle would undergo. They picked my car up for service and dropped the specific loaner that I requested off, during the timeframe that I was available and at the location of my choice. The gentleman who dropped the car off , John, was professional and personable. I was also assisted by Julia and she ...
Joe Bonavise was an exceptional salesmen who spent as much time as needed with me. I also spent time with Paul & Mark who resolved some online problems with Mercedes me... I eventually met with the finance manger Brandy who wrapped things up in a quick and professional manner..Well done Amityville Mercedes... R.CDimig
The moment I walked in the dealership, I felt welcomed, my assigned sales advisor Amanda is awesome, she made everything so effortless and easy. My entire experience was awesome!!! Thanks for making my purchase so easy and stress free….
Because of Julia in the service department I would only buy at this dealership. If she left I would follow her to what ever dealership she was. She treats my car like it’s her own.
We just picked up our second vehicle from Vish and the experience was better than the first time. Everything was very organized and every question that was asked had real answers. When the vehicle was delivered ever last deal was reviewed without rushing to make sure that all of the vehicles capabilities were covered. The financial end was just as flawless and smooth. After delivery Vish checked in to make sure that we were completely satisfied which is an understatement. There is no doubt of the quality and attention given rates top honors.
Thank you Ness and entire team for making this experience one I will never forget .
Erick Batista was very professional from start to finish. He has great knowledge of all of the vehicles, and was honest about the process of purchasing a new vehicle. I would definitely recommend him to family and friends. I can honestly say that Erick was the main reason why I purchased my new vehicle from Mercedes’ of Massapequa.
The sales people were very professional and knowledgeable. Amanda put a great deal of effort into making sure the experience was a positive one. From the greeting upon entering the showroom until I exited with my vehicle, the entire team was friendly and helpful.
Bill Kraft was an excellent sales person. No pressure but very effective. Great customer service.
Everyone is friendly ,accommodating with a fast and excellent top of the line service.Highly recommended .to everyone .
The friendliest and most professional staff I’ve ever worked with! .they’re stuck with me I 💕 it here 😂🤣😂
My service guy Dwayne is so accommodating and reviews everything with me. I’m closer to smithtown but I will never change and leave Massapequa. I have been with them since 2006. Never s bad experience. Went to smithtown for a tire change and they were awful my tire was under warranty and Dwayne told me that when I told him a month later what happened. I have brand loyalty because of my service experience with Dwayne. I was having lunch with my attorney while my car was being serviced and she asked who my service person was and to our ...
My Service Rep was so sweet and Honest, I appreciated her giving me an honest evaluation on my car.
Nes was great, actually the whole team was great. I would definitely refer this dealership
My request was handled by Charles. He was very professional and was able to understand the issue regarding having bad odor while turning on AC or Heater. He did advised the technician and the filters were replaced and software was updated without any cost as I did bought the SUV few months earlier. He also fixed sit belt buckle cover as my kids took it out. He also advised to call him back if the problems don’t get resolved . I am glad and honored to be their client . I have a long drive tomorrow and will find out if ...
Victoria was great. As always, she is very helpful and accommodating. A very positive experience.
I have been bringing my car there since I bought it 2018 they take great care with my car they always have A plus service I would never take it anywhere else easy appointments always explain exactly what they are doing and what I need
The best experience I’ve ever had buying a car! Eric Batista was amazing to work with
Sales and service department is exceptional, I’ve been a loyal costumer for the past 20 years.
Victoria was amazing! Her drive for customer satisfaction was exemplary. Everything was thoroughly explained in detail. Victoria was always professional, friendly and helpful. An outstanding employee to represent Mercedes-Benz of Massapequa!!
Mike was phenomenal, he was very knowledgeable and considerate of my needs. I highly recommend him. Oliver in finance was also exceptional to work with.
Service is great Take care of all issues in a timely manner Loaner cars always clean
My care team was very professional. I didn't know there was a recall on my car and Dewayne spotted it immediately. Thanking you guys for the excellent service.
Appointment was easy to make. I was greeted with courtesy and professionalism at check-in. Victoria verified my concerns and kept me apprised of the progress as the service was in progress.
Always professional and courteous. Never have an issue when having the vehicles serviced. A pleasure dealing with the entire team.
We had an amazing experience at the dealership. They were wonderful. They took care of everything. I do recommend this dealership for all your Mercedes needs!!
I had a pleasant experience and more importantly the truck was fixed perfectly. Hats off to Robin the chief Mechanic don’t let him go. He takes care of the customers like family.
Worked with service advisor, Julia, who was very pleasant and efficient. Service was completed in a timely fashion.
Every time I take my car to service I feel like I’m taken care of like I’m a employee at MB. Red carpet service as always.
The dealership was very thorough, but as usual very pricey. However, I probably would return for more service if I am in the area.
Fast reliable friendly service always with a smile. Keep up the good work. A+ all the way
Accomodating to last minute scheduling needs. Service A completed in a timely fashion while I waited.
Kwang was extremely helpful and took care of all my issues quickly. He was also very personable.
Total professionals while being some of the nicest people to deal with, no attitudes. Work was perfect as always.
Great team and not that “ car salesman” fear. Professional and they take care or their customers.
Great experience. Takes care of the customer. Not an elitist like Rallye! Goes out of their way to make sure everything is done right.
Christian was the absolute BEST. He went above and beyond to make my deal work
Excellent communicators, easy process with great information, very comfortable experience, never felt pressured all questions handled promptly all needs met.
Excellent Service! As always appreciate the profesionalidad and attention to the customers. Thank so much for everything!
the dealer offers flexible drop off and pick up the waiting area is verry clean and comfortable the person i felt with julie was fantastic and courteous helped out tremendously
Very courteous and knowledgeable personnel. Work done within the estimated time, comfortable ambient. Sales rep Angelo very professional and friendly
Very organized and efficient, mostly due with the timely service offered by Vivian Kreshgar, my service manager
Vivian our service tech was as professional and pleasant as they come. She took care of all of our needs
Walked into Mercedes of Massapequa right when they opened to check out their wide selection of preowned cars with two specific cars in mind. I was quickly helped by Amanda Viera who had a pleasant personality and tried her best make me happy . We went to test drive one of the cars that I was interested in and she showed me around. When it came down to finalizing the deal , she again tried her best make me happy and to meet me at the price I had in mind. Amanda introduced me to the sales manager , Nick Guadagno who went ...
When I visited for service, John McGuire did a great job, he is friendly and knowledgeable. Without waiting too long, the service was done. The office atmosphere is also nice.
Noah was professional and empathetic. I appreciate his efforts, as he went above and beyond to help us! The entire leasing process went smoothly. Overall, Noah was very knowledgeable and helpful! He is the best!
accommodating and everything was professionally handled Answered all my questions and concerns I had a very good experience would recommend and will be back for any kind of maintenance on my Vehicle
They made the buying process very easy and took care of everything that was needed and were very friendly, helpful, and nice. They took the time to show me all the options about the car and financial side of it
I have been dealing with Bill in sales and John in service for the last 5 years and both are great. I am a little disappointed in Mercedes themselves that an engine shield came off in the heavy rain Wednesday night and they charged to repair it on a 5 month old $70,000 car. Seems very petty on their part.
Finally working professional I’m so happy with The dealership thank you very much hopefully I come back soon to see if they got another better deal
Staff was very friendly and helpful. As soon as we walked in they offered assistance, even offering water while we were awaiting the sales person. Vishnu was very patient and helpful. He went above and beyond to ensure everything was okay.
Hello, I went in for Scheduled maintenance(A) when John Maguire back checked the history on my car realized is was for maintenance (B) just oil change .saved me money. my car is 2017 no longer covered, so I appreciate not having to pay for a tune up twice in one year.trust & honesty is hard to give. Personally I wouldn't worry about giving it here. I had an excellent experience. Thanks John.
Highly recommend Michael King from the moment I walked in to coming back the next day with my moms he helped us out got us IMO the best deal worked out the numbers correctly took his time changed stuff up last minute that I wanted changed and got us approved and out the door to come in the next morning to sign the last papers and go on about our business. Made the trade in process easy bought out my finance and got me into a lease with no pressure best car experience hands down 💯💪🏼 my registration papers came less ...
Before meeting Mr. Abert Salib we went to various car dealers. Not one of those sales consultants gave us the marvelous treatment Mr. Salib did. Albert Salib is an excellent sales consultant. He goes above and beyond to find what you need. Initially we went to buy a specific SUV and he ended finding us a better and nicer car that suited our needs. Mr. Salib was extremely helpful. Albert is also an excellent person. Mr. Salib was kind and extremely nice to us. After we met him, we decided no matter what car we got, we would buy it ...
Mr. Albert Salib was a very efficient and amiable representative. We were in and out very quickly with a clean, perfect condition car. I had the best experience at Mercedes-Benz of Massapequa. This was my first time coming to this dealership and I am excited to continue coming here. I worked with Albert Salib and he was beyond professional, helpful, and knowledgeable. I left the dealership with a brand new car and extensive knowledge about my new car. I would recommend anyone to ask for Albert Salib. I can’t thank him enough for all of his time and hard ...
