Customer Testimonials
I feel Mercedes Benz of Massapequa goes the extra mile when it comes to their customers.
"I had a fantastic experience working with Mr. Vishnu Das at mercedes-Benz: From the moment I walked in, Vishnu professionalism and knowledge were evident. He took the time to understand my needs and preferences, guiding me towards the perfect car. His attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Vishnu approach and exceptional customer service skills made me feel valued and at ease. I highly recommend working with Vishnu at if you're looking for a car salesman who goes above and beyond to provide outstanding service." Thank you Mr. ...
The best customer service I ever had.... Marc Kimmel was amazing and provided the best deal and pricing..... I highly recommend visiting Mercedes-Benz of Massapequa before you make a decision on a new Benz. Absolutely the best Mercedes-Benz on Long Island !
Such an incredible help! Helped me find the car of my dreams within a few days!
I had the food fortune of having Albert Salib as my sales consultant. Albert was not only knowledgeable about the product but also very kind, caring, patient, and sensitive to my needs. He made the entire process of leasing my first Mercedes smooth and enjoyable from test drive, through paperwork and taking my new car home. I can't say enough good things about Albert and Mercedes-Benz of Massapequa. Will definitely recommend to friends and family.
We had an outstanding experience purchasing our Mercedes from Albert Salib. He was professional, knowledgeable, and genuinely cared about finding the perfect car for us. Albert took the time to explain all the features and made sure we felt comfortable with our decision. He offered us a great price without any pressure, making the entire process smooth and stress-free. His honesty and dedication to customer satisfaction truly set him apart. We highly recommend Albert to anyone looking for a quality vehicle and exceptional service. Thank you, Albert, for making our car-buying experience so enjoyable!
I was at the dealership last year for a car purchase. I got an amazing car for an amazing deal. Albert Salib was my sales person. The way he makes that transaction so smooth was amazing. He is so welcoming, knowledgeable and always goes above and beyond to make sure you have an excellent experience. Simply he is such an exceptional sales man. Oliver from finance is no less than amazing as well.
White Gloves service. I had my car serviced today at this dealer. John McGuire was very welcoming, very professional, took care of everything needed to be taken care of. I got an update periodically while I was waiting. The car was received sparkling clean after the service. Overall experience is wonderful. Thank you John and thank you service team.
Albert was professional, knowledgeable and made leasing a smooth and easy process. Would highly recommend!
It was amazing experience with Albert. I was at the Mercedes service to fix my car and he got good deal for new E350 Thank you so much
Albert was very kind and made our visit to the Mercedes dealership very smooth. I will be recommending all my friends and family.
I had a C43 AMG and needed to trade it for a SUV. He introduced me to the electric one and I fell in love with it. It’s the EQE with all bells and whistles. Albert is so kind and humble. His laughter and genuine smile combined with his expertise and experience has me as his repeat customer. My sister and I vouch for him.
Albert is wonderful! He is mild mannered, friendly and extremely customer friendly. He made our experience exceptional. I highly recommend him!
Had a great experience leasing a C300 from Albert Salib and Oliver. Albert was great to work with and went above and beyond in every detail of the process. I highly recommend the dealership and Albert for you next MB purchase.
Kudos to @mercedes-benz of Massapequa Service Manager Robin Laurel and his incredible service team as they saved me from a (non Mercedes dealer) deceptive service scam regarding my 2020 Dodge RAM. I purchased the RAM as a lease return from the fine Mercedes dealership, but months later took it to a RAM dealer to look into an oil leak. The other dealer wanted to bilk me for more than $3500 for new engine mounts!! When Robin and his team at Mercedes took a look for me, they determined the leak was only due to a loose oil filter. I can’t say ...
We had the best experience buying a van from Archie Alexander. My husband and I agree that it was the smoothest transaction we’ve ever had when buying a vehicle! Archie is very friendly and knowledgeable. We highly recommend this dealer and especially Archie our sales person.
Review is for their service department. Great staff and quick appointments. They accommodate you when you are in a rush. They don’t push expensive or unnecessary repairs on you. Take your mercedes to them. Highly recommended.
Do not trust their service department. I told the service manager Robin to take care of the recall on my S580 and get the Scheduled maintenance done as long as they go over pricing with me, the service advisor and the supervisor did the service without telling me the price. When I got to pick up my car, and express my concerns the service manager Robin listens to the call between me and the service advisor and agrees that he never said anything about the price, then he apologizes that he never went over the price. I pay for the ...
What an amazing purchasing experience! Ness helped me find the perfect automobile for my family. They really went above and beyond to make it possible, for us. Never had such a pleasure buying a car, as I am used to being on high alert of price manipulation and scam tactics, I was thrown when they were upfront with everything, no hidden fees or charges. What they said it is what it was. Thanks again, Peter and Ness for your help.
Great service from parts department, very helpful employees, highly recommend 🤙🏾
I live only a couple of miles away from the Roslyn Mercedes dealership, and a few miles away from the Rockville Centre dealership. I live 17 miles away from Mercedes Benz of Massapequa but that is the only dealership I will bring my Mercedes to. It is worth my extra time to get there because the service I get from them is exceptional. There is a difference. The service manager Robin Laurel runs an outstanding service department with honesty and integrity. He truly looks out for his customers. I highly recommend them.
Talita was a pleasure to work with! She really made me feel comfortable and took into account everything I wanted in a new car. She was so professional and I'm very pleased by her service. She made the whole process so smooth. Highly recommend working with Talita!
Vish is a terrific salesperson- ask for him! Oliver, the finance guy was the most professional finance guy I've ever dealt with!
10/10 I highly recommend Talita, she will take care of you like family going above and beyond. Working alongside with James and Marc, they will make sure you leave with the car of your dreams. Can’t thank them enough. Amazing people. Their exact words “we are here to make you happy” and they all did just that going above and beyond. Blessed is an understatement. I am so happy in my 2024 and I look forward to working with this amazing team in the future.
I had a very nice young lady helped me pick a vehicle for my wife. What a great customer service I received from this young lady she served us from the beginning until the end. It was a great experience. My wife was very excited with her new vehicle thank you Ness Reyes for your outstanding customer service . I really appreciate all the help and service I received .
We just purchased a CPO GLC300 from Archie Alexander. Great experience dealing with Archie and the entire staff at MB of Massapequa. Everything went as expected and there were no surprises. Archie was very responsive to our questions and needs and gave us a top notch sales experience. We highly recommend them. If you are in the market for a MB. I highly recommend giving Archie a call at MB of Massapequa
Thank you to the sales person noah And the sales manger Marc And to the finance manager mr james For delivered my 2024 gls alpine gray Getting the deal done in 5min one call with noah and marc I offer less than what they said they accept right away And they offer us free maintenance on top of the deal and delivere the car to me 2HR away from the dealership to the island Thank you for the 5th mercedes car Will see you soon again 😊
Archie has been a great help getting my new truck! Excellent service & they worked out a great deal for me. Thanks
I love taking my vehicle here. I feel confident and sleep better knowing the pros are handing it. Maintenance is very important. Robin is very helpful.
10/10 for Massapequa and my Salesman Noah Roth. It was a super easy car buying experience and Noah made the process fun and exciting and had a wealth of Knowledge regarding the Brand. Noah was overall a great Salesperson whom id highly recommend, I applaud his patience and dedication to making sure I was a happy customer. Finance manager was great as well thanks Oliver. I couldn't be happier with MB Massapequa along with Noah Roth and Oliver B
Had a great experience purchasing an E350 from Talita Paulino. I was amazed how fast it took me to drive my new car out of the dealership after trading my old car in- 3 hours total. I loved that Talita is knowledgeable and knows how to get everything done quickly and hassle-free. Definitely recommend the dealership and Talita.
I had a beautiful experience purchasing a car for my daughter at Massapequa Mercedes-Benz. My sales person was Tita.. she made us feel so at home she gave us a fantastic deal. They were prompt efficient. They put a bow on the car and a beautiful letter they made my daughter feel like it was Christmas💯 The finance manager was terrific. I would definitely recommend Mercedes-Benz of Massapequa and look for the sales person Talita.!! when you get a good one, you have to pass it
My husband and I just bought a car from Mercedes and we dealt with Talita & Oliver in finance. They were knowledgeable, attentive & and very kind! Great to work with and we are very happy with our new truck. Thanks Talita, Oliver and Mercedes dealership!
I had an amazing experience with Mercedes in Massapequa. A special thank you to Talita who not only assisted me throughout the process of my purchase but was extremely helpful, friendly and just overall made the experience 10x better! 10/10 recommend and suggest you ask for Talita’s help!
Ness & Eric were awsome. They made my car buying process effortless. I walked in to look around & left with my dream car 3 hours later. So grateful for them & their team!
I got a GLC 300 2 weeks ago at this dealership with the help of Noah Roth. I went in unsure of what i was really looking for but i fell in love with the GLC in a rare color which wasnt easily available. Noah was able to find the car for me within 7 days. It was a pleasure buying a car here
I went in here just to get a price on a Car and before you know it the team answered all my questions & I ended up getting a brand new car. I will start with front desk they got me a sales rep in Seconds and Talita was my sales person. She was an absolute pleasure to deal with. She came back with a # I wasn't a fan of and she jump right on Manager and came back with the numbers we discussed. My overall experience in this dealership was an absolute pleasure from Marc the manager and ...
Great place for service! I really thought my service writter went above and beyond. Unfortuately, I have to admit I walked away from their rather shifty salesman last year who insisted I order a GLE 350 since this dealership did not offer the GLE with my desired options so I found my car elsewhere.
Matthew Dency and Joe Bonavise were both fantastic. They went above and beyond to make this purchase a seamless process. Chris at Rally Point East referred us and it was the best thing we did! Will forever by our promasters from here for our business
The worst Mercedes Benz dealership I have been to by far. Merceds Benz North American should rip all incentive funding from this place. Prob neck and neck with the worst of them all Mercedes Benz of Brooklyn. Both service departments in absolute shambles. Service manager is completely useless coming to customer issues. THEIR INSURANCE COMPANY DROPPED THEM. I wonder why. Drove over an hour and half from my office to get my car serviced by them, which I have been doing year and after year for 4 years now with each year becoming more disappointing. Sloppy techs leaving fittings loose under ...
If you are looking for a new car, this is the best place you can go the best sale is the one I have his name is Li he knows about every car so will he answer all the questions I have. Evan, a little complication happened due to miscommunication, but Li fixed the problem.
Excellent services, perfect timing, you will get accurate and best staff and product. They know how to treat thier customers. Perfect place to deal with
I bought a pre-owned Dodge Truck from this Mercedes dealership and still got the (off the chart) white glove treatment. Albert in sales along with Management, finance and service were all super kind, caring and attentive. Thank you so much!! Super happy!!
I would like to express my sincere gratitude for professional and efficient service department who handled my car when there was a need. My husband and I encountered a fast, honest and reliable responses to our car needs that required urgent attention, the process was easy and overall turn around time was great in all concepts, loaner car was available when it was needed which is appreciated, comparing to other Mercedes-Benz dealerships in the area, where no loaners are available (where all the loaners when they are needed com on??), that is why we switched permanently to Mercedes-Benz of Massapequa ...
I had the pleasure of being helped by the wonderful Talita paulino. She is the most helpful and walked me through the entire process and answered every question. She is one of the best. Thank you again. You now have a new customer.
Great
I'd give a negative review if I could. We leased a car here back in December and the dealership forgot to give us the all season mats that we specifically paid for and is listed on the spec sheet. I've called multiple times on this, spoke with the sales rep and there's been no response. I can't keep calling and chasing them after some mats. If I knew that this is way they do things here I wouldn't have gotten my vehicle here. I'd even report them to Mercedes HQ if I could. I'...
I highly recommend this dealership, especially Lee Wong. 10/10 service. I’m very satisfied
So good the car we got were only 10 in the USA they kept trying and we got the car
minimum wait time and excellent service overall had been to other dealerships before and most of them were not that good as here in Massapequa Jay, our service advisor, is exceptionally courteous, professional and very knowledgeable in what he does and recommends Service level well corresponds to high class cars place highly recommended
All I can say is Talita P and Marc are the dream team !! After going back and forth with the cars, they did everything to make me happy and they definitely did ❤️ the whole dealership are a pleasure to work with. Will definitely be coming again! If you need a car, ask for Talita, she’s the best!!!!
Started out dealing with a salesman named Robert. I told him I checked on Edmunds and the price was rated as "fair'. He said Edmunds is not reliable. I asked can he do better on the price. He said if I pay cash. I agreed. He put me touch with the manager who said the price was less than what they paid for it. They are what you think of when you hear used car salesmen. I decided to purchase the car because it had a better history than other cars for sale. They advertised delivery, I live 2 hours ...
I am very grateful to the following people who work at this dealership Joe Su very honest person (sales) -Archie very respectful person (sales) Oliver Barreno ( very profesional finance manager) special recognition to the following managers who congratulated me on the purchase and made me feel like I was at home :Marc Kimmel , Matthew Dency ,Peter L Thank you .so much guys!! However, Ramon Nunez sales manager does not have the art of negotiation an arrogant person I asked him to cancel $895 dealer prep he Shake my hand saying" I pass ". (Fake smile )he politely said goodbye to ...
(Translated by Google) I just picked up the car and drove it around. All I can say is sales Mr.Li, thank you very much for your introduction. You helped me realize all my requests. Very patient in explaining each vehicle and listening to customer needs. 👍👍👍 Professional (Original) 刚提车出来开一圈。我只能说 sales Mr.Li 非常感谢你的介绍。 我的要求你都帮我实现了。 非常耐心讲解每辆车和聆听客户需求。 👍👍👍 专业
ALBERT WAS AMAZING!!
Albert was incredibly patient and helpful throughout the entire process. He took the time to listen to my needs and answered all of my questions with a smile. I really appreciated his knowledge and guidance in finding the perfect car for me. I highly recommend him to anyone looking for a positive car-buying experience.
I am very happy with my experience at this dealership, I met Michael Lehbar, he helped me with my previous car, took care of it and I walked out with a brand new E class Mercedes Benz, such a nice a smooth transition. You have to experience it on your own. Wanted to thank my sale associate Michael Lehbar and my finance manager there Oliver. They made this experience very nice and easy for me.
It was one of the best experiences we have ever had. From the initial communication to the front office and then to the dealer, we never felt the pressure of salespeople, as we usually experience in other places. We had an appointment with Albert Salib, who welcomed us and immediately made us feel at home. His knowledge, professionalism, and pleasant personality gave us immediate comfort. He answered all our questions thoroughly, and the process proceeded quickly and easily. Mercedes should be proud to have a sales representative such as Albert Salib. What a man! I will send my friends, colleagues, ...
I would highly recommend the service team. They lessoned to my concerns and address them immediately.
I have been a customer at the Mercedes service area since 2020 and I cannot say enough good things about the experience I have had with them. Kwang, in particular, has been a tremendous help in addressing any car issues I have had. From the moment I walk in, I am greeted with friendly and attentive service. Kwang at this service area is knowledgeable and professional, and he always take the time to explain what is going on with my car and how they plan to fix it. I have had a lot of issues with my car over the years, ...
It has always been a great experience. This is my second vehicle purchased from this dealership. My sales representative, Ness, is exceptional. She is professional, courteous, and highly knowledgeable. My service advisor, Kwang, is equally knowledgeable and a pleasure to work with. The overall treatment I have received has been outstanding.
Customer service is A+, they are very polite, courteous and knowledgeable .
Manny Paulino helped me out to get into my dream car. He was knowledgeable and courteous I’m going tell all my friends and family to buy cars from him.
I have nothing but good things to say about the service department at MB of Massapequa. I've used almost all the dealerships on Long Island and this is the only one I will go to. Jay L. went above and beyond to get my sprinter fixed quickly and provided me with a loaner. Thank you.
“ Highly Recommend! ” Albert is a great Person and very Honest and Transparent in his deals ! Great to work with and really went above and beyond in every details of the purchasing process ! He kept us well informed that helped a lot to the choose the right car for us ! It was a pleasure working with him and I would truly highly recommend him.
Sprinter service is exceptional here. Honest, thorough, friendly, accommodating, highly qualified mechanics and reasonable with rates. Cheers!
Was not sure which car I want. The sales person Albert Salib was extremely patient as I test drove many cars. He wanted to make sure I get the car that will make me happy. I ended up leasing a CLA and he gave me a great deal. Thank you Albert
Nelson, Brandy and Paul!! This trio was a godsend! Walked into the dealership with a car in mind and Nelson made moves to make it happen. We walked in later into the day and it was unlikely to walk out with the car on the same day due to the credit union being closed but Nelson pulled through and got us the approval we needed at a better price than I had initially thought of. An incredibly helpful and welcoming team and an amazing salesperson! If you need anything ask for Nelson!!
Awesome dealer. Love it here.
One of the first things I must mention is how confusing it is to enter from Sunrise Highway. There are lots of different model cars here, including Mercedes Benz models. If entering after dusk during the fall and winter seasons when night comes earlier, it will be challenging to differentiate parking from the roadway. However, day visits are different. Inside, it is well-lit with complimentary water, coffee, and tea while waiting for service. Mercedes are the only make and model service here. I think, overall, the service was pleasant. I would recommend this place for your Mercedes Benz needs
Had the best service experience out of every other tristate dealer by far! Service Advisor Julia Callagy is an absolute class act along with everyone in service from porters to managers. Thank you so much to Mercedes Benz of Massapequa for making the experience the best it could have been!
We had an excellent experience at this dealership. The whole process of buying the car was seamless & Albert Salib, went above and beyond to accommodate us and bring us a car that wasn't at the showroom yet. It's rare to meet sales people that are as straight forward and willing to take the time to walk you through the steps. we kept revisiting and Albert was just as patient every time we returned with more questions. I highly recommend this dealership. the service we received was truly unparalleled.
Very unprofessional. They called me in as par of an emission campaign. The van came back and the check engine light was on. I sent it back and as they were driving the van they claim the engine blew. The van was working before they started working on the emission and now the van has no engine. They are not taking any responsibility claiming it was a coincidence that the engine died under their care.
Excellent service! Thank you so much!
I purchased a certified pre-owned 2021 E 350 10 days ago. I found the car to be in excellent condition as it was described to me by the sales person, Albert Salib. He was very helpful, knowledgeable. and factual. I felt at ease making my own decision without any pressure. Overall it was an enjoyable purchasing experience. I only wished if the dealership streamlined its paper and financing processing to be less time consuming, in the meantime, have an adequate time to read all documents before signing.
had a great experience at Mercedes Massapequa, I met with Albert Salib, he is a very nice , honest person, he goes above and beyond and took his time getting me the car I was looking for, he is very respectful person and not pushy at all, the whole process was so amazing and easy going, if you looking for a new Mercedes don't hesitate to go to Albert, can't thank him enough for everything Thank you Albert! Highly recommend!
I've been to 5 other Mercedes dealerships in New York, and Massapequa location was the most professional, efficient, and understanding of them all. This was my fourth time getting into another lease, and the process had always been stressful. However, thanks to Albert and Marc Kimmel my experience this time was the exact opposite. Its been over 2 weeks, and they continue to follow up with me to make sure everything is well. They dont work for themselves, they work for their clients. Thank you again Albert and Marc! You guys are truly the best.
I had a great experience at mercedes massapequa, Albert Salib is very nice honest person, he goes above and beyond and took his time getting me the car I was looking for,he is very respectful person and not pushy at all, the whole process was so amazing and easy going, if you looking for a new mercedes don't hesitate to go to Albert, can't thank him enough for everything Thank you Albert! Highly recommend!
I had the most amazing experience purchasing my first MB. I was so fortunate to have Albert to guide me through the entire process. He made the process effortless, no drama no fuss. He treated me like I was family, like his little sister. He was so knowledgeable, honest, answered all of my questions. But most importantly, he was sooooo kind, funny, had a genuinely welcoming personality and a beautiful smile. He even called me the day after my purchase to follow up on how I was doing . Albert is one of a kind...a true gem.
Most simple vehicle purchase ever! My purchase was smooth and I received respectful treatment from Albert Salib! I had a wonderful experience at this dealership working with Albert Salib as my salesman. Excellent customer service and speedy and simple processing were provided. I would advise everyone to inquire with Albert Salib while making a purchase from this dealership! Once again, thank you Albert—you're the best!
I walked in 1 hour before close to Mercedes in Massapequa on a Monday night with hopes of seeing a CPO I saw online earlier that day. As if it was right when they opened, I was met by the entire team with such genuine enthusiasm and eagerness to help out. This is especially true of Noah Roth who took the time to listen to everything I was looking for in a car, review various options, thoroughly explain the features of different models, and make sure I was shopping well within my budget. After a lengthy discussion with Noah, he showed ...
It really comes down to the sales person and NOAH COHEN is exactly what you should be looking for. Intelligent, honest and dependable. I could tell you NOAH COHEN was friendly and attentive, which is true, but that is salesmanship. Id much rather the salesperson have the knowledge and the integrity to close the deal. I highly recommend NOAH COHEN and the staff at Massapequa Mercedes. Great experience.
Took my GLC63 here to get windshield done, did a great job. Julia is very nice. Will continue to use for service
I had a pleasant experience working with Albert from the sales team. He is very courteous and knowledgeable.
Alber Salib is a very knowledgeable sale representative. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff. Thanks, Alber
MR. Albert Salib. He is such an amazing sales representative, he is professional sales man, very respectful, talented, very helpful, very honest, very kind, patient listen to your needs and expert on explaining cars. I admire that he loves his job and helps customers to get great deals. Thank you so much by Fadia Nakhnoukh
I had a great experience working with Albert Salib to purchase my first car on my own. From the moment I walked into the dealership, he treated me like family and helped me to get the best deal possible. When looking at my dream car, he took the time to go over every detail about the car and explained everything I would need to know about it. He truly went above and beyond to make me feel comfortable in the whole car buying experience. Overall, it was a very stress free experience and I would recommend Albert to anyone I ...
Ness, Matt, Eric, and James are an exceptional team. They not only offered me the best deal I could find on the entire East Coast after checking with many dealers and lease brokers, but they also provided incredibly professional, friendly, and personable customer service. I’ve been a repeat customer other places but I've never felt more valued at any other dealership. This Mercedes dealership is now my lifelong choice, and I'll be recommending it to all my friends and family.
