Customer Testimonials

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DealerRater Jan 18, 2021

Excellent service in a timely manner! Staff is knowledgeable, caring , efficient and go above and beyond to make the customer totally satisfied . I highly recommend this dealership

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DealerRater Jan 15, 2021

Nice persons inside and nice service and fast service time. I'm the customer at this dealership from 2012 and don't have any complaints from first day, RECCOMENDED.

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DealerRater Jan 13, 2021

Excellent service , amazing customer service all around pleasure doing business with Mercedes Benz. During covid Mercedes made it very easy to have my care serviced. Vivian was amazing very friendly and accommodating !

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DealerRater Jan 13, 2021

Vivian Keshtgar is a great asset to the service department @ the Mercedes Dealership in Massapequa, NY— She is a professional that leaves you overly satisfied with your service and runs a smooth transition no matter how extensive the job maybe - thank you Vivian !!!!

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DealerRater Jan 12, 2021

This dealer was fantastic with no pressure at any time sold me what I wanted at s as n agreed price and delivered it the same day.. The salesperson Michael was terrific..

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DealerRater Jan 10, 2021

Always great services Vivian is my personal service rep and she takes care of everything with one call from me. Will always remain loyal ! Will recommend fir service and sales. Great people !!

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DealerRater Jan 9, 2021

Everyone was very professional,took the time to explain everything also give an average time for completion of service and even got me an Uber because there wasn’t an available loaner,thank you very much Alexandra.

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DealerRater Jan 8, 2021

Easy drop off and pickup. Could speed up drop off by having paperwork ready ahead of time. Staff extremely pleasant. Car was very clean and sanitized.

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DealerRater Jan 4, 2021

We worked with Nelson, he was excellent. He went over and above to make sure we were satisfied with our purchase. I would recommend asking for Nelson if you want the best help with your purchase.

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DealerRater Dec 31, 2020

John in service was great. I did want to look at new vehicles, no sales reps approached me while I was walking the floor. The ladies at the front desk had bad attitudes and were not friendly. There wasn’t anyone looking at new cars so I was surprised I wasn’t approached.

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DealerRater Dec 30, 2020

Amazing service Andy is the best. He helped me with all needs and didn't disappoint. I would strongly recommend using this location for all needs.

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DealerRater Dec 30, 2020

Fast, efficient, friendly. They were able to fit me right in and had the part in stock!! my original salesman even came out to greet me!!

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DealerRater Dec 29, 2020

This is our 3rd lease from this Dealership. Our experience has always been an excellent one. Paul and all the other staff have been exceptional

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DealerRater Dec 26, 2020

The sales officer Mr. Nelson was very helpful, Professional and friendly what made me more happy and the service was very good. So I’ll be happy to refer some of my friends.

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DealerRater Dec 25, 2020

Always a pleasure when I bring my car in for service & I get to see my wonderful advisor Vivian. I know my car is in great hands! She is so kind, friendly & professional. A true asset to this dealership! 😊 Thank you Vivian!

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DealerRater Dec 23, 2020

Staff is courteous and professional. Sunday coupons are the best. Andy was great. Definitely would come again and work with him. Great asset to this dealership.

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DealerRater Dec 21, 2020

Nice place and nice customer service the guys take well mi car cheak everting well. Just a litle price but is the cost for garanty job

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DealerRater Dec 18, 2020

Marc was excellent! Sales managers where very great ! brandy was great, she ws very nice & respectful! And I’ll will be back for the white 2 door convertible thats in front of showroom as a second vehicle..

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DealerRater Dec 18, 2020

All I can say is I can’t imagined taking my car anywhere else. The service from scheduling with a loaner to picking up my car was impeccable.

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DealerRater Dec 17, 2020

Excellent service from call to Jay to taking my rv in early next day. Hope no need to return but if needed feel good about the service my rv will receive. Ty

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DealerRater Dec 15, 2020

Courteous, friendly and very professional staff. Impressed by measures taken to prevent spread of covid-19 by staff wearing face masks. Impeccable, very clean dealerhip.

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DealerRater Dec 14, 2020

I would highly recommend Mercedes of Massapequa! I had an excellent experience and loved our sales person William Mecca he was amazing and took good care of all my needs!

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DealerRater Dec 13, 2020

This dealership is the creme de la creme! Classy caring people, classy place, classy cars, the perfect mix. I would recommend them highly to anyone considering the purchase of a new MB or needing service...

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DealerRater Dec 12, 2020

Kwang, one of the service representatives, and Mark Kimmel, Manager are terrific! Customer focused, professional, timely in communication-there’s a reason we are repeat customers!

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DealerRater Dec 12, 2020

Service person was friendly and knowledgeable. I was able.to get a quick appointment and a clean loaner car. Great series e in general. Definitely

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DealerRater Dec 11, 2020

It was a little strange with the covid setup but worked out.. paperwork had to be done sitting in the car and on my phone

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DealerRater Dec 10, 2020

Service was great. Service Rep. Dwayne is the best. Thanks . We really appreciate kindness and dedication towards excellence. Service done in a timely manner, updates . 💯

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DealerRater Dec 9, 2020

The service staff are friendly and Are always there to answer your questions. They are very accommodating and always make sure that your car is in excellent condition.

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DealerRater Dec 9, 2020

I have bought 3 vehicles from MB of Massapequa...and none of them have have been any less than exceptional. The only thing that surpasses my expectations of owning a MB is the superior customer service I receive when I bring in my vehicle for maintenance. For many years I have received a consistant and outstanding consideration from Vivian in the service department. As a professional in the business world myself, I can honestly say that it is employees such as Vivian that can keep the customer returning. Thank you; Vivian, for going the extra mile and looking after all my ...

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DealerRater Dec 9, 2020

Easy as pie to make appointment, Andy was great, will use again Sunday service with a coupon was definitely worth the price of admission , thanks

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DealerRater Dec 9, 2020

Julia was my service representative and made sure that all of my needs were taken care of above and beyond what i was expecting, 10/10 would recommend

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DealerRater Dec 8, 2020

Always a wonderful experience coming to this location to service my car. I recommend anyone with a Mercedes to come to this location for service

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DealerRater Dec 6, 2020

Had a problem with my tire did not have an appointment . Drove into service Dept they took me right away. Was out in about an hour. Great service I was impressed. My compliments to their service Dept

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DealerRater Dec 6, 2020

I would definitely recommend. I’ve been treated like royalty by Mercedes of massapequa. I was stranded and they didn’t hesitate to help. They stand behind there vehicles.

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DealerRater Dec 5, 2020

They are the best and they attend to your need also giving you time to decide. This was my second time there looking to buy a vehicle.

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DealerRater Dec 5, 2020

Had my Mercedes Benz in for service and I arrived little earlier than my appointment. John my service writer was ready to take my car and get me into loaner. Work was done quickly and John kept me informed. Everything went well

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DealerRater Dec 4, 2020

Great people work here both sales and service. They make the buying and service experience hassle free. I always appreciated the complementary car washes that the dealership offered to their customers

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DealerRater Dec 3, 2020

My Service Advisor Vivian was Amazing.THANK YO .. THANK YOU.. THANK YOU. THANK YOU.. THANK YOU... THANK YOU... THANK YOU.. THANK YOU.. THANK YOU..THANKYOU!!!

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DealerRater Dec 3, 2020

It was Easy. They were Friendly. They gave me a Good price. Had the car I wanted on site and completed the deal in a day. Would recommend

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DealerRater Dec 3, 2020

This was the second car I bought from Oliver in the past 18 months. Oliver is the most professional purchasing assistant I have ever had the pleasure of working with. Oliver did not sell me anything,but helped me purchase what I was looking for. Thanks Again

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DealerRater Dec 3, 2020

Excellent my service advisor Vivian keshtgar is the best and she’s polite and patient a very wonderful person thank you so much for everything!!!!!

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DealerRater Dec 1, 2020

Victoria Gilly has been my representative for a while. She is very knowledgeable and extremely helpful. I’ve never left dissatisfied. She’s much appreciated.

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DealerRater Nov 30, 2020

Excellent service Mr Dwayne McCray is indeed a professional. He is caring, punctual and insightful to the needs of his clients. I highly recommend Mercedes Benz of Massapequa

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DealerRater Nov 30, 2020

My Service Manager Kwang Choi is always very helpful. Fred in receptions is always on point. Robin my AMG Tech is very knowledgeable. Highly recommended crew.

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DealerRater Nov 29, 2020

I got my basic service done. I had the service plan didn’t pay for the basic service. Person helped me was Victoria. She was great .she follow up with throughout the day. Professional and helpful.

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DealerRater Nov 28, 2020

Bill our salesman went above and beyond to make our experience fun, easy n quick. He made sure I received all that I wanted and followed up by calling us to see how everything was going with our new vehicle. This is our 4th purchase from him so that says a lot in itself. Staff is always polite n willing to help. Service Department is very good as well. Fred is the Best!! Always greets you with a smile n remembers your name. Victoria was orrery darn good as well. She came out n helped me during this pandemic n ...

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DealerRater Nov 28, 2020

We purchased a GLC300 from Paul Napper it was a exceptional experience. Paul is professional, knowledgeable, friendly,and generally cares about his customers and there purchase experience. Paul is an asset to Mercedes of massapequa. This is the second car we bought from Paul. Great job Paul.

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DealerRater Nov 27, 2020

I feel very comfortable with Mercedes Benz vehicles and with Mercedes Benz of Massapequa. Bill Kraft was very accommodating and paired me with the right car at the best price. He made feel very comfortable and the young Lady that gave me the vehicle intro was very informative and patient with me. Thank you

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DealerRater Nov 23, 2020

Mercedes-Benz of Massapequa has once again exceeded my expectations! Bill Kraft is the gentle giant of the sales department. He is responsive, honest and kind. Not pushy like some competitors. This is my third car transaction with him and it certainly won't be my last. Keep up the great work Bill!

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DealerRater Nov 23, 2020

Dwayne is the best service manager i ever met in a dealership service department. Very friendly, explained the service details accurately and very professional, Thx.

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DealerRater Nov 23, 2020

A pleasing car buying experience. My salesman Oliver was very professional, attentive, prompt in responding to all my question. Even days after I picked up my car. Thus dealership will definitely get my business again.

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DealerRater Nov 21, 2020

It’s a pleasure to come to the dealership to have my car serviced while I wait. Lidia is an outstanding phone representative. She is always so polite and upbeat and caring. Kwan is my sales rep. I like that he watches out for me to get the best service. He explains everything carefully for my understanding. I love sitting in the show room, it is always cozy and comfortable. All in all it is a great experience!

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DealerRater Nov 20, 2020

Very accommodating. Friendly, polite and efficient employee. Kept me informed on status of work being performed. Provided a loaner car until all work was completed.

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DealerRater Nov 19, 2020

Excellent service. Oliver is very knowledgeable and friendly. Tons of cars in the showrooms. Test drive was easy and very helpful. Chris went through the entire car in detail. Great experience.

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DealerRater Nov 18, 2020

I cannot say enough positive comments about the staff at MB of Massapequa. They are top notch! The only MB dealer for me, they aim to please.

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DealerRater Nov 18, 2020

Excellent service in a timely manner ! Great staff from meeting and greeting to service inside . Staff is friendly and knowledgeable and can’t do enough .

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DealerRater Nov 17, 2020

This is my 7th MB, something like 5 of them bought from George Murdock. I'll go back to him, over and over again. Kind, professional, honest, a pleasure to deal with him. Dolores Russell was absolutely great too.

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DealerRater Nov 16, 2020

Excellent. Professional & knowledgeable team. I recommend them as the best dealer I have dealt with. Delivered my truck to my home after service. The main reason why we have 6 vehicles from them.

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DealerRater Nov 14, 2020

I am in my third lease vehicle from Mercedes-Benz of Massapequa. George's efforts and commitment to find me a vehicle that fits my needs are always on target! John from service is dedicated to service my vehicle no matter how big or small the problem may be. He has skipped lunches, as well as stayed late, just to get the job done efficiently. Mercedes-Benz of Massapequa has been sensational!

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DealerRater Nov 13, 2020

Great service all around , this is the second vehicle my wife and I purchase with Bill Kraft and we are always happy with our all around experience

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DealerRater Nov 12, 2020

Service on my vehicle was fast and easy. Everyone there is extremely professional and extremely nice. I will continue to get my service done here.

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DealerRater Nov 11, 2020

Dwayne is alway a pleasure to work with. Overall, staff is friendly. Facility is clean. Looks to offer a good variety of models in the show room. Highly recommend this dealership.

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DealerRater Nov 11, 2020

Mr. Choi is knowledgeable about my vehicle and tends to my needs at all time. I am very pleased with his work and would recommend him to my family and friends.

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DealerRater Nov 9, 2020

I always have a good experience at MB Massapequa. They get me in and out quickly. Communication is excellent. Kwang Choi is the gentleman I speak with when my truck requires service. He is polite, honest, knowledgeable, and conscientious. I've been coming here for 14 years. Wouldn't go anywhere else. Trust means so much.

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DealerRater Nov 8, 2020

I would absolutely recommend Mercedes-Benz of Massapequa. Andy was extremely accommodating and very professional. EVERYBODY in this dealership goes above and beyond every visit

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DealerRater Nov 5, 2020

Best dealership. Jay Lettieri It’s from the service department He’s the best guy very intelligent very helpful great personality .Highly recommend this dealership

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DealerRater Nov 4, 2020

Angelo was my sales rep. He made the entire process easy and smooth. Went to a few dealerships that day. Only felt welcomed in the Mercedes dealerships. Will definitely refer and stay a customer.

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DealerRater Nov 3, 2020

Vivian is my Service Rep. she is excellent. She gives you white gloves service. She calls you and keeps you up to date about the progress of your services. Always EXCELLENT !!!

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DealerRater Nov 2, 2020

Very comfortable environment, Angelo is a very knowledgeable sales agent, I felt that I was treated with courtesy and respect. The atmosphere is very welcoming

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DealerRater Nov 1, 2020

Excellent service Service Person: easy to talk with Clean loaner vehicle Service completed on time Repairs and Billing Transparency Adhere to social distancing Will recommend to friends and family

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DealerRater Nov 1, 2020

Needed my summer tires swapped for all seasons. Dropped the car off in the am was given a loaner,very smooth process as always also very friendly.

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DealerRater Oct 31, 2020

My service provider Vicki could not have been more friendly or helpful. She listened to everything I asked and went the extra mile. The other workers all stopped to all I’d I needed anything. And the work done was impeccable.

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DealerRater Oct 30, 2020

Service at Mercedes Benz in Massapequa is the best in Town. Friendly representatives that get you in and out . My family is always very happy

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DealerRater Oct 29, 2020

First class treatment and service by true professionals. I was overly impressed. I was treated like I was family by Vivian and Nicole. I even got a free car wash.

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DealerRater Oct 26, 2020

My wife and I loved our first experience with Mercedes because of Mercedes Benz of Massapequa. Our sales person Angelo was a pleasure to work with. All staff seemed friendly and inviting. Angelo has a new customer for life!!

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DealerRater Oct 24, 2020

Efficient and professional service, They can always be relied on and never disappoint, I would not hesitate to recommend Mercedes Benz of Massapequa to my family and friends!

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DealerRater Oct 24, 2020

Mercedes Benz of Massapequa did an excellent job on my front differential they finished the work ahead of schedule and the car rides so much nicer. Also My service adviser John McGuire also kept me informed every step of the process. He even provided me with the finalized details bill and gave me the option to pay in advance! Great jo

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DealerRater Oct 24, 2020

I came to this dealership for service on my Dodge sprinter which is made by Mercedes Benz after dodge near my area refused to work on it anymore or have parts in stock for it so I came to Mercedes Benz of Massapequa. They are prompt courteous and honest, always did the job right and to my satisfaction. Which intern I'm very grateful and satisfied of this dealership heck they even gave me a ride home once or twice.

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DealerRater Oct 23, 2020

Priced around ! Michael was very helpful in getting me Into my new car! Best deal given. So happy with my new 2021 GLA! New and improved so classy!!!!!

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DealerRater Oct 23, 2020

Excellent and Professional service from the time of making a service appointment to the return of my vehicle. My service advisor John McGuire goes out of his way to verify that all the work performed is to quality standards.

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DealerRater Oct 21, 2020

Service was great. Had my loaner car ready for me. They did a 10,000 mile check up , repaired a squeaky window and inspected the car in record time as always .

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DealerRater Oct 20, 2020

Good service , salesperson, I like new Benz car . Good pickup and smooth driving. This is my second Benz car . In future I will come back

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DealerRater Oct 20, 2020

PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!! PERFECT SERVICE EXPERIENCE !!!!!!!

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DealerRater Oct 19, 2020

Very pleased with years of working with him in explaining the service needed on my vehicle.he has a great personality. He explain the problem very well.

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DealerRater Oct 18, 2020

The service was awesome! Thanks so much Kwang! I really appreciate it! I will definitely recommend you to everyone I know. Thank you so much again

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DealerRater Oct 16, 2020

Excellent service and attention from Jay Lattieri! Good service and clear service app to use, faster appointment and really good updating service system!! Thank you

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DealerRater Oct 15, 2020

Very professional atmosphere with a friendly staff that is knowledgeable and dedicated. The sales experience was easy and smooth with everything explained in full as it progressed. It was a pleasure working with Massapequa Mercedes.....

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DealerRater Oct 15, 2020

Great service from drop off to pick up. Highly recommend. Thanks Mercedes Benz of Massapequa and a thank you Dwayne McCrae - it's always a pleasure

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DealerRater Oct 14, 2020

I purchased my 2017 MB E300 at a car dealer. Vivian my service representative made me feel like I purchased my car certified MB. Thank Cevin

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DealerRater Oct 13, 2020

Service outstanding, knowledgeable, helpful and seamless. From the arrival reception to sale.Great experience for my second Mercedes Benz vehicle in the past 5-years.

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DealerRater Oct 12, 2020

Victoria was very professional great personality it was a pleasure meeting with her she is a great asset to your Mercedes Service department . She explained everything that needed to be taken care of with the car and I was quite comfortable that it would be taken care of in a professional and safe man

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DealerRater Oct 11, 2020

I have a customer since 2010. The level of service before, during and after leasing my cars has always been outstanding. From Sales to Service, they always try to be as accommodating.

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DealerRater Oct 11, 2020

It’s always better than excellent with Vivian. She’s professional, knows what I need and concerns for all the customers. I’ve been going there for the past 7 years and every single visit was the best experience. Thank you Vivian.

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DealerRater Oct 10, 2020

I was pleased with the service. I commend this place for a job well done. I have been a customer for 10 years and I wish to stay with Benz.

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DealerRater Oct 9, 2020

Pleasant greeting at the door, test drove 2 cars, excellent financing offers and the delivery of the car we dreamed of in a few hours.

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DealerRater Oct 9, 2020

I’m so happy Mercedes-Benz masapequa rendered the best services for picking my car for service and at the same time gave me a loaner mercedes benz GLA 250 . 2021 model all my schedule was not hampered for I don’t have to visit your shop personally. After one day my car was delivered to my place of work very clean . Thanks.

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DealerRater Oct 8, 2020

Everything was perfect from, The ease of making my appointment with my advisor Vivian, to pulling up and getting immediate attention. They had me in and out of the dealership in 15 minutes I was communicated with after they perform diagnostics and it was very upfront and clear what needed to be done and what the associated costs were. My vehicle was done within the same day as promised I pulled in my receipt was ready for me I paid I left. I could not ask for a better experience thanks to my advisor Vivian.

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DealerRater Oct 7, 2020

It is convenient for the location, the service is good and the employees are friendly there. So my next service will be with them soon.

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DealerRater Oct 6, 2020

I came to massapequa after terrible service at another mb dealer. What a difference. Great customer service, polite, friendly, smart and safe! They even washed and sanitized my car.

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